9aps Privacy Policy – How We Handle Your Data

9aps is an online gaming platform serving players in the Philippines. This Privacy Policy applies to all users who visit, register on, or otherwise interact with the 9aps website at 9aps.net.

For the purposes of this policy, "we", "us", and "our" refer to 9aps and its operating team. "You" refers to any individual who accesses the platform, whether as a registered player or a visitor.

We collect personal data in several ways — directly from you when you register or use the platform, and automatically through your device and browser when you visit our site. Here is a summary of what we collect and why:

We do not collect sensitive personal data such as health records, religious beliefs, or political affiliations. We collect only what is reasonably necessary for the operation of the platform.

The personal data we collect is used for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Below are the primary ways we use your information:

• Account management — creating and maintaining your player account, processing login and authentication.
• Identity verification — confirming you meet eligibility requirements, including age (21+) and location (Philippines).
• Transaction processing — handling deposits and withdrawals in Philippine Peso through supported local payment methods.
• Platform security — detecting and preventing fraud, collusion, money laundering, and other prohibited activity.
• Customer support — responding to your enquiries, resolving disputes, and managing account-related concerns.
• Platform improvement — analysing usage patterns to improve navigation, game performance, and feature delivery.
• Responsible gaming — monitoring for signs of problematic gaming behaviour and providing access to support tools.
• Legal compliance — fulfilling obligations under applicable Philippine law and regulatory requirements.

Under the Republic Act No. 10173, also known as the Data Privacy Act of 2012, 9aps processes your personal data on the following legal bases:

• Contractual necessity — processing is required to fulfil the agreement between you and 9aps when you create an account and use our services.
• Legal obligation — certain processing is required to comply with applicable laws, such as anti-money laundering requirements and identity verification obligations.
• Legitimate interest — we process some data to protect the platform from fraud, maintain security, and improve the overall experience, where this does not override your rights.
• Consent — where we rely on consent, such as for optional communications, you may withdraw it at any time without affecting the lawfulness of prior processing.

9aps does not sell your personal data. We share it only where necessary, and only with parties who are bound by appropriate data protection obligations. These may include:

• Payment processors — to facilitate deposits and withdrawals in PHP through local banking and e-wallet channels.
• Identity verification providers — to support KYC checks and confirm your identity during registration or withdrawal.
• Technology and hosting providers — who support the operation, security, and infrastructure of the 9aps platform.
• Regulatory and law enforcement authorities — where we are required by Philippine law or court order to disclose information.

All third parties with whom we share data are required to handle it in accordance with applicable data protection law and our own data processing standards. We do not permit third parties to use your data for their own commercial purposes.

9aps uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with it. A cookie is a small file stored on your device that helps us recognise you when you return.

The types of cookies we use include:

• Essential cookies — required for the platform to function, such as session management and login authentication. These cannot be disabled.
• Functional cookies — remember your preferences, such as language settings and game selections.
• Analytics cookies — help us understand traffic patterns, which pages are most visited, and where improvements are needed.
• Security cookies — support fraud detection and help protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may be affected. We do not use cookies to track you across third-party websites.

We take the security of your personal data seriously. 9aps implements technical and organisational measures designed to protect your information from unauthorised access, loss, alteration, or disclosure.

These measures include:

• SSL encryption for all data transmitted between your device and our servers.
• Secure, access-controlled server environments with restricted personnel access.
• OTP-based login verification and session management to protect your account.
• Regular internal reviews of data handling practices and system security.
• Monitoring for unusual account activity and potential security incidents.

While we do everything reasonable to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The specific retention period depends on the type of data and the reason it was collected.

• Account data is retained for the duration of your active account and for a reasonable period following closure, as required for legal and compliance purposes.
• Transaction records are retained in line with financial record-keeping obligations under Philippine law.
• Identity verification documents are retained as required by applicable KYC and anti-money laundering regulations.
• Usage and analytics data is typically retained in aggregated, anonymised form and does not identify individual players after a set period.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 9aps:

• Right to be informed — you have the right to know what personal data we hold about you and how it is being used.
• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. This right is subject to legal and regulatory retention obligations.
• Right to object — you can object to processing based on legitimate interest where it impacts your rights and freedoms.
• Right to data portability — where applicable, you may request your data in a structured, commonly used format.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without penalty.

To exercise any of these rights, contact our support team via the details in Section 12. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

9aps is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a registered user is under the minimum age, the account will be suspended immediately and any associated data reviewed in line with our policies.

If you believe a minor has registered on the platform or provided personal data without parental consent, please contact us right away so we can take appropriate action. Refer to our Responsible Gaming page for more on age-related protections.

We may update this Privacy Policy from time to time to reflect changes in the way we operate, or in response to changes in applicable law. When updates are made, the revised policy will be published on this page with an updated "Last updated" date.

Where changes are significant, we will make reasonable efforts to notify registered players. Your continued use of the platform following any update constitutes your acknowledgement of the revised policy.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our team through the following channels:

• Email: [email protected] (plain text display only)
• FAQ: Visit our FAQ page for answers to common privacy and account questions
• Terms: Read our Terms and Conditions for the full rules governing your account

We aim to respond to all privacy-related enquiries promptly. For account-specific requests, please have your registered email address ready when you get in touch so we can verify your identity efficiently.